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The Long Brown Path's avatar

I'd say it differently - feedback improves the quality of trust, not vice versa. What the social media revolution did was so effectively disseminate information, that the poor quality narratives of previously trusted institutions were revealed as frauds. Like Fauci and the NIH etc. this is good. It forces those institutions to do better. Trust is the willingness to skip due diligence, so it promotes efficiency and leverage. Too much trust leads to bubbles. Too little leads to panics. More feedback leads to the right level of trust, whatever it should be

Bob Dewey's avatar

Excellent point Ken. I like your framing that feedback improves the quality of trust rather than the reverse. One way I think about the entrepreneur is as someone constantly testing hypotheses against reality. Markets generate that feedback. Trust then emerges from systems that repeatedly prove reliable. I also agree that more information doesn't only create noise. It can expose institutional failures that might otherwise have remained hidden. The challenge in the AI era is preserving the ability to distinguish genuine feedback from fabricated signals.

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